Predefined Fields and Available Criteria

Tables > Predefined Fields and Available Criteria

Predefined Fields and Available Criteria

You can set up rule conditions for the following predefined fields.

Note: Currency signs and commas do not appear in XTRAC Workbench. These numbers are displayed as an integer.

Note: If you use CreateBusinessDays, CurrentStatusBusinessDays, or UpdateBusinessDays in the rule conditions and the trigger event is BA Batch, XTRAC calculates time when the nightly batch runs at 12:00 Midnight in the server’s time zone.

Field	Criteria	Description
AccountNo	=, !=, >, <, >=, <=, IN, NOT IN	Customer’s account number
Amount	=, !=, >, <, >=, <=, IN, NOT IN	Amount of work item transaction
Cause	=, !=, IN, NOT IN	Reason for work item transaction
City	=, !=, >, <, >=, <=, IN, NOT IN	Customer’s city
CommunicationType	=, !=, IN, NOT IN	Communication type of work item
Country	=, !=, IN, NOT IN	Customer’s country
CPCState	=, !=, IN, NOT IN	Critical path completion state
CPCTD	=, !=, >, <, >=, <=	Critical path completion target date
CreateBusinessDays	=, !=, >, <, >=, <=	Business days since creation
CreateCalendarDays	=, !=, >, <, >=, <=	Calendar days since creation
CreateNode	=, !=, IN, NOT IN	Node where the work item was created
CreateOperator	=, !=, IN, NOT IN	ID of the operator who created the work item
CurrentStatusBusinessDays	=, !=, >, <, >=, <=	Business days at current status
CustomerId	=, !=, >, <, >=, <=, IN, NOT IN	ID of the customer
DocumentId	=, !=, >, <, >=, <=, IN, NOT IN	ID of the attached document
Entitlement	=, !=, IN, NOT IN	Name of the entitlement set
EntryDate	=, !=, >, <, >=, <=	Date the work item was created
FCState	=, !=, IN, NOT IN	Family completion state
FCTD	=, !=, >, <, >=, <=	Family completion target date
FirstName	=, !=, >, <, >=, <=, IN, NOT IN	Customer’s first name
ItemType	=, !=, IN, NOT IN	Type of work item
LastName	=, !=, >, <, >=, <=, IN, NOT IN	Customer’s last name
MiddleName	=, !=, >, <, >=, <=, IN, NOT IN	Customer’s middle name
Node	=, !=, IN, NOT IN	Work item’s current node
Operator	=, !=, IN, NOT IN	Logged-in operator that is currently using the work item
OrgName	=, !=, >, <, >=, <=, IN, NOT IN	Name of the organization that the customer belongs to
PersonalQueue	=, !=, IN, NOT IN	Personal queue where the work item currently resides
Phone	=, !=	Customer’s phone number
PostalCode	=, !=, >, <, >=, <=, IN, NOT IN	Customer’s postal code
Priority	=, !=, >, <, >=, <=, IN, NOT IN	Relative importance of the work item based on points in priority field
QCState	=, !=, IN, NOT IN	Queue completion state
QCTD	=, !=, >, <, >=, <=	Queue completion target date
Queue	=, !=, IN, NOT IN	Work queue where the work item currently resides
State	=, !=, >, <, >=, <=, IN, NOT IN	Customer’s state
Status	=, !=, IN, NOT IN	Status code of the work item
Subcause	=, !=, IN, NOT IN	Subcause of the work item
Subtype	=, !=, IN, NOT IN	Subtype of the work item
UpdateBusinessDays	=, !=, >, <, >=, <=	Business days since update
UpdateCalendarDays	=, !=, >, <, >=, <=	Calendar days since update