Part III: Environment Items > Department > Creating a Department Field Value

Department

You can assign a department to an operator’s entitlement set.

Creating a Department Field Value

Note: To define values for the Department field, you need the Create and Department security functions as part of the security group that is associated with your entitlement set.

To create a department field value

  1. In Feature Explorer, click Environment.
  2. Click Department.
  3. In the Department Detail window, click the Valid Values tab.
  4. At the bottom of the grid, in the Click here to add a new valid value row, enter a name for the field value (up to 60 characters).
  5. Enter a description (up to 60 characters).
  6. (Optional) In the Change Request ID field, enter the ID for the change request (up to 30 characters).
  7. (Optional) In the Memo field, enter the reason for creating the department value (up to 60 characters).
  8. Click Save.

To delete a value from the list, select the value, and then click Delete. You can also check the Marked for delete check box for the value.

  1. For each department field value that you want to define, repeat Steps 4-8.

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