Printers

Part III: Environment Items > Printers > Adding a Printer

Printers

XTRAC Technical Services configures and maintains printers. To send correspondence and work items to a printer, an operator must be associated with the same company that the printer is associated with.

For details on how operators interact with printers, see the XTRAC Workbench User Guide.

To define a printer, you assign it a company value. Operators that are in the specified company can use the printer.

You can select an output profile that specifies when your print jobs are actually printed. See Output Profiles

Depending on how you set up correspondence, XTRAC might route correspondence to the following printers:

The printer associated with the current node’s printer group.
The default printer for a correspondence type.
The default printer for the current node.

For details on how XTRAC routes correspondence to a printer, see Printers and Correspondence.

You must define at least one company value before you can add a printer to XTRAC.

Adding a Printer

Note: To add a printer, you need the Create and Printer security functions as part of the security group that is associated with your entitlement set.

To add a printer to XTRAC

In Feature Explorer, click Environment > Printers.
In the Printer Summary window, click New.
In the Printer Detail window, fill in all required fields.
(Optional) In the Change Request ID field, type the ID for the change request (up to 30 characters).
(Optional) In the Memo field, type the reason for creating the printer (up to 60 characters).
Click Save.

Output Profiles

An output profile tells the printer when to print the print jobs. You can choose from the following output profiles:

xtrac_print_by_time_of_day: Prints all of the jobs that are waiting in the queue at the time specified.
xtrac_print_by_count: XTRAC Print Manager (XPM) waits to get to the number of print jobs specified, then prints all of the jobs.
xtrac_print_manager: Sends any print jobs to XPM for handling.
xtrac_print_local: Prints any jobs to the local printer.
xtrac_print_immediate: Prints any jobs as soon as the job is received.
xtrac_print_by_time: In 30-minute intervals, the system waits the amount of time specified, then prints every job that accumulated during the waiting period.