Context-Sensitive Help > Correspondence > Internal Message Template Detail

Internal Message Template Detail

Use this window to define or modify internal message templates. See Internal Message Templates .

Fields

Name: A unique name that identifies the internal message template (up to 30 characters).

Note: Do not use an asterisk (*) as part of the template name.

Correspondence Type: The correspondence type to which you assigned the internal message template.

Note: The combination of template name and correspondence type must be unique.

Description: Additional information about the internal message template (up to 60 characters).

Default Memo: Text that XTRAC displays on the History and Correspondence tabs on the work item window when an operator submits this internal message (up to 60 characters).

Marked for Delete: If unchecked, the item is active. If checked, marks the item for deletion.

XTRAC deletes the item during the nightly batch cycle after there are no dependencies. Selecting an item and clicking Delete on the summary window also marks the item for deletion. Before the delete occurs, you can uncheck this option if you change your mind.

Note: The Marked for Delete check box is available only after an item is created.

Route Internal Message To: An operator’s personal queue or a generic work queue that receives the message. This queue automatically displays as the default destination when an operator uses this template.

Protect Destination: If selected, an operator cannot change the destination indicated in the Route Internal Message To field. If not selected, an operator can change the destination.

Update Status To: The status of the associated work item after an operator submits the internal message. By default, no update occurs.

This field applies only to internal messages that are generated by operators. If a correspondence generation rule uses this template, the status in the rule overrides this field.

Display Filters: The subset of templates that operators can view in a correspondence type:

Template Group: A descriptive name for the template group. You can enter a name of up to 30 characters or select a name that you previously defined from the drop-down list box.
Node: The node to associate with the template.
Item Type: The item type to associate with the template.
Subtype: The subtype to associate with the selected item type.

Change Request ID: The ID of the request to create or modify this XTRAC record (up to 30 characters).

Memo: The reason why this XTRAC record was created or modified (up to 60 characters).

Buttons

History: Displays the history of the component, including the following details:

Admin group of the operator that created or updated the component.
Date and time of the creation or update.
Event that occurred.
ID of the operator.
IP address and machine name of the machine where the change was made.
Change Request ID and Memo explaining why the component was created or updated.

Edit Template: Opens Microsoft Word and lets you create or edit the text of the template.

Word saves the template in an RTF format that is supported by XTRAC. The template can include applicable data inserts and paragraph template insert codes.

Save: Saves the changes that you made in this window.

Close: Closes this window.

If you made changes in the window and have not yet clicked Save, a warning displays that all of your changes will be lost. Click Yes to close the window and discard any changes. Click No to return to the window so you can save any changes.