Viewing Work Item History
For each work item, XTRAC maintains a work history. Each time you or the system perform an action on a work item, XTRAC records the action as an event in the work history. You can view a work item’s work history to see if an event has occurred. Events include:
- Creation of a work item, from data entry or by copying.
- Work item updates (manual or automated). Operators, rules, a batch job, or the XTRAC system itself can update work item information.
- Work item transfers (manual or automated).
- Work item suspensions and expiration of the suspension period.
- Work item links, including document, duplicate, merge, sampling, split, inter-business routing, and work item links, as well as the deletion of links.
- Note: Information about inter-business routing events is provided for informational purposes only.
- Work item splits, the rendezvous of work items, and work item data merge.
- Attachment of documents.
See also
