Work List Mode

The entitlement set associated with your operator profile specifies the work mode you can use to retrieve work items from queues.

In work list mode, the XTRAC administrator specifies the order in which work items appear in the Work List window based on priority, entry date, work item number, or work selection rules.

If your operator profile allows the work list mode, your entitlement set also specifies the following:

• The default queue or queue group selected when you view your work list.
• Whether you can view work lists in different queues.
• The types of items (active work items, suspended work items, and frozen work items) that appear in the work list.

With the right security functions, you also can copy, open, transfer, and print items from a work list. If you were not given the option to work in work list mode, XTRAC hides the Work List feature from the Home sidebar.