Monitor SLA Widget

This widget uses a graph to monitor the status of service level agreements (SLA) associated with work items. Color-coded bars indicate work item jeopardy status.

If your operator profile is not associated with a default queue group, the following message displays in the widget:

Default Queue Group not configured for the Operator. please contact your XTRAC administrator.

Your user account must be associated with a default queue group in order to monitor SLA.

• In Jeopardy is represented as a red bar. The number of work items in jeopardy is displayed in parentheses in the bar.
• At Risk is represented as an amber bar. The number of work items at risk is displayed in parentheses in the bar.
• On Track is represented as a green bar. The number of work items on track is displayed in parentheses in the bar.
• No SLA (no service level agreement value is set) is represented by a blue bar. The number of work items which don't have an SLA is displayed in parentheses in the bar.

Fields

Queue Group: This is the name of the queue group to which the monitored items are associated.